:root{--portal-primary:#0b6e8e;--portal-primary-2:#0e8aa9;--portal-accent:#14b8a6;--portal-bg:#f4f8fb;--portal-text:#19313d;--portal-muted:#667b85;--portal-border:#e1ebef;--portal-shadow:0 10px 30px rgba(16,48,64,.08)}
html{scroll-behavior:smooth}body{margin:0;background:var(--portal-bg);color:var(--portal-text);font-family:Arial,"Noto Sans Devanagari",sans-serif;line-height:1.55}.portal-shell{min-height:100vh}.portal-topbar{background:#073b4c;color:#fff;font-size:13px}.portal-topbar .inner{max-width:1180px;margin:auto;padding:7px 18px;display:flex;justify-content:space-between;gap:10px}.portal-header{background:#fff;border-bottom:1px solid var(--portal-border);position:relative;z-index:20}.portal-header .inner{max-width:1180px;margin:auto;padding:14px 18px;display:flex;align-items:center;gap:18px}.portal-logo{width:70px;height:70px;object-fit:contain}.portal-brand{flex:1}.portal-brand h1{margin:0;color:#073b4c;font-size:27px;font-weight:700}.portal-brand p{margin:3px 0 0;color:var(--portal-muted);font-size:14px}.portal-nav{background:#fff;border-top:1px solid #edf3f5;box-shadow:0 3px 12px rgba(0,0,0,.04)}.portal-nav .inner{max-width:1180px;margin:auto;padding:0 18px}.portal-nav ul{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap}.portal-nav a{display:block;padding:13px 16px;color:#244b59;text-decoration:none;font-weight:600;border-bottom:3px solid transparent;transition:.15s}.portal-nav a:hover,.portal-nav a.active{color:var(--portal-primary);background:#f1fbfd;border-bottom-color:var(--portal-accent)}.portal-menu-toggle{display:none;margin-left:auto;border:0;background:#0b6e8e;color:#fff;border-radius:8px;padding:9px 12px}.portal-main{max-width:1180px;margin:24px auto;padding:0 18px}.portal-card{background:#fff;border:1px solid var(--portal-border);border-radius:14px;box-shadow:var(--portal-shadow);padding:22px}.portal-card+.portal-card{margin-top:18px}.portal-section-title{margin:0 0 6px;font-size:23px;color:#073b4c}.portal-section-subtitle{margin:0 0 18px;color:var(--portal-muted)}.portal-grid{display:grid;grid-template-columns:1.35fr .85fr;gap:20px}.portal-hero{background:linear-gradient(135deg,#073b4c,#0b6e8e);color:#fff;border-radius:16px;overflow:hidden;min-height:360px;position:relative}.portal-hero img{width:100%;height:360px;object-fit:cover;display:block}.portal-hero .overlay{position:absolute;inset:auto 0 0;padding:30px;background:linear-gradient(transparent,rgba(0,0,0,.78))}.portal-hero .overlay h2{margin:0 0 5px;font-size:25px}.portal-news{height:360px;overflow:auto}.portal-news ul{margin:0;padding:0;list-style:none}.portal-news li{padding:12px 0;border-bottom:1px solid #edf2f4}.portal-news a{color:#125a72;text-decoration:none}.portal-news a:hover{text-decoration:underline}.portal-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-top:20px}.portal-action{display:block;padding:18px;background:#fff;border:1px solid var(--portal-border);border-radius:13px;text-decoration:none;color:#173f4c;box-shadow:0 6px 18px rgba(0,0,0,.05);transition:transform .15s,box-shadow .15s}.portal-action:hover{transform:translateY(-2px);box-shadow:0 10px 24px rgba(0,0,0,.09);text-decoration:none}.portal-action i{font-size:25px;color:var(--portal-primary);display:block;margin-bottom:8px}.portal-action strong{display:block;font-size:16px}.portal-action span{font-size:13px;color:var(--portal-muted)}.portal-footer{margin-top:40px;background:#073b4c;color:#d8e9ee}.portal-footer .inner{max-width:1180px;margin:auto;padding:22px 18px;text-align:center;font-size:13px}.portal-page .container{max-width:1180px}.portal-page .form-control{border-radius:9px;border-color:#d6e4e9;box-shadow:none;min-height:42px}.portal-page .form-control:focus{border-color:#0b8aa7;box-shadow:0 0 0 3px rgba(11,138,167,.12)}.portal-page .btn{border-radius:9px}.portal-page fieldset{border:1px solid var(--portal-border);border-radius:12px;padding:18px;background:#fff}.portal-page .modal-body{padding:0}.portal-page #smartwizard{background:#fff;border:1px solid var(--portal-border);border-radius:16px;box-shadow:var(--portal-shadow);padding:18px;margin-bottom:25px}.portal-page #smartwizard .nav{border-bottom:0}.portal-page #smartwizard .nav-link{border-radius:10px;margin:3px;color:#45616c}.portal-page #smartwizard .nav-link.active{background:#0b6e8e;color:#fff}.portal-page .complaint-img{border-radius:14px!important;border:1px solid #dce8ec;box-shadow:0 5px 16px rgba(0,0,0,.07);object-fit:cover}.portal-page .complaint-h1-title{font-size:16px;font-weight:700;color:#244b59;margin-top:10px}.portal-page .clickBtn{text-decoration:none}.portal-page #ajaxCallout{background:rgba(255,255,255,.72)!important;backdrop-filter:blur(2px)}.portal-page .portal-loader{display:none;position:fixed;right:18px;bottom:18px;z-index:9999;background:#073b4c;color:#fff;padding:10px 14px;border-radius:999px;box-shadow:0 8px 22px rgba(0,0,0,.15);font-size:13px}.portal-page .portal-loader.show{display:block}.portal-page .dataTables_wrapper{background:#fff;border:1px solid var(--portal-border);border-radius:12px;padding:12px}.portal-page table.dataTable{border-collapse:collapse!important}.portal-page .dataTables_filter input{border:1px solid #d6e4e9;border-radius:8px;padding:6px 9px}.portal-page .track_complain_table td,.portal-page .track_complain_table th{vertical-align:middle}.portal-page img{max-width:100%}.skip-link{position:absolute;left:-9999px}.skip-link:focus{left:10px;top:10px;z-index:99999;background:#fff;padding:10px;border-radius:6px}.portal-fade{animation:portalFade .25s ease}.portal-page .sw-theme-default>.nav{box-shadow:none}.portal-page .sw-theme-default .toolbar{border-top:1px solid var(--portal-border)}
@keyframes portalFade{from{opacity:.4;transform:translateY(3px)}to{opacity:1;transform:none}}
@media(max-width:800px){.portal-header .inner{padding:10px 14px}.portal-logo{width:55px;height:55px}.portal-brand h1{font-size:20px}.portal-brand p{font-size:12px}.portal-menu-toggle{display:block}.portal-nav ul{display:none}.portal-nav ul.open{display:block}.portal-nav a{padding:11px 12px}.portal-grid{grid-template-columns:1fr}.portal-hero,.portal-hero img,.portal-news{height:280px;min-height:280px}.portal-actions{grid-template-columns:1fr}.portal-main{margin-top:15px;padding:0 10px}.portal-card{padding:15px}.portal-topbar .inner{padding:6px 10px;display:block;text-align:center}}
@media(max-width:480px){.portal-brand h1{font-size:17px}.portal-hero .overlay h2{font-size:20px}.portal-section-title{font-size:20px}}